Delivery Information

If you are ordering multiple items, some of these items may be held in different locations and will be delivered separately. The lead time for each product is clearly displayed on the product page. You will receive an email update confirming the lead times for each product in your order after your order is processed by our sales team.

Our courier DPD will text or email before delivery, so you are able to divert your order if need to. Courier DX will attempt to deliver twice, if missed after the 2nd attempt the item/s will be returned to us. Please note that any missed deliveries sent on a pallet service may incur an additional delivery charge to re-arrange the service. Please contact our sales team if you need more information on re-arranging a delivery.

Products that require a forklift for offloading will be clearly marked on the product page, and will require confirmation that a forklift if available at the delivery address before they can be ordered. In most cases, larger items and bulk quantities will be delivered on a pallet delivery service, by a vehicle with a tail lift, requiring no additional unloading equipment.

If you require your order to be left at a different address or with a neighbour, please contact our sales team to discuss your requirements and make the arrangements.

If something appears to be missing from your order, we please ask that you check your order and any packaging thoroughly, including the inside of tanks and under lids, as small parts are often stored there for safety. Please note that some of your items may have different lead times and will be delivered separately. Mistakes can sometimes happen, so please contact our sales team with your order number and details of the missing product(s).

Due to COVID-19 the majority of our couriers are not requiring a signature upon delivery, however they may ask for verbal confirmation that you have accepted the goods at the correct location.

As we do not currently offer timed delivery slots, we do ask that someone is available at the delivery location between our standard delivery hours of 8am – 6pm, Monday to Friday. If this is not possible, please contact our sales team who will do their best to assist with your circumstances.

If a product is available on a next day delivery service this will be clearly written on the product page and available as an option upon checkout. For IBCs on next day delivery services, we do typically require the order to be placed before 10am, Monday to Friday. If you have an urgent requirement, please contact our sales team as soon as possible and they may be able to assist.

Each product has its own estimated lead time, which is the time it takes from placing your order until it is delivered to your chosen address. While we endeavour to deliver everything within these windows, occasionally circumstances beyond our control arise. As such, please be aware that these times should be treated as an estimate only. If you need something delivering by a specific date, it is always best to call and speak to our team in advance of placing your order.

If you require an update on the status of your order, our sales team can track deliveries and assist with locating your order. In some circumstances, our couriers may contact you before or on the delivery day to inform you that the delivery is going to be made.

As we use a number of different couriers and delivery services across our range of products we are not able to guarantee which type of vehicle your order may be delivered on. If your delivery location has restricted access or other requirements that may require a specific sized vehicle, please contact our sales team before placing your order to discuss the available options. This may incur an additional cost from our couriers to guarantee your choice of vehicle.

We can provide quotes for Worldwide delivery across most of our product range. Please contact our sales team for a bespoke quote to your chosen location.

In the majority of cases your order can still be placed online. Please first check with our sales team before attempting to place an order for an unlisted county. Your county may not be listed online due to restrictions placed on us by our delivery companies. This includes the following areas: Channel Islands, Isle of Man, Isle of Wight, Anglesey, Isles of Scilly, Western Isles, Orkney Islands, Shetland Islands, Northern Ireland & Republic of Ireland, Scottish Highlands and Offshore Islands and also areas north of the Glasgow/Edinburgh line including the following postcode areas: AB, DD, DG, EH, FK, G, HS, IV, KA27-28, KW, KY, ML, PA20-40, PA60-78, PH1-26, PH30-44, PH49-50, TD, ZE If your delivery address in in one of the above locations, there may be an additional charge to have your order delivered. please contact our sales team and they will be happy to provide an accurate cost and how to proceed with placing the order.

Yes, however this is dependant on which products you are interested in ordering as we do not stock our whole range at our Retford warehouse. Due to having such a large range of products, they are stored in multiple locations across the UK. Please contact our sales team via phone or email and they will be able to advise on the availability for collection and the location of the product(s) you require. Collection may be arranged from our Retford warehouse or one of our supplier’s locations based on availability. Please note we do offer a competitive UK delivery service with the majority of stocked products being delivered within 5 working days.

We often deliver to Ireland, however this is not currently available as an online option. Please contact our sales team who can obtain a quote for you from our Irish haulage partner.