Returns & Refunds

Domestic customers will not face any restocking fees. Businesses and organisations may incur a restocking charge for returning unwanted goods, this will vary depending on the product being returned.

Our sincerest apologies for any faulty product(s) you may have received. In the first instance please contact our sales team ASAP to report the fault, they may require a description of the fault alongside supporting images to be sent via email in order to assess the situation.

The return and refund process is carried out on a case-by case basis. We will either arrange for the faulty items to be collected and issue you with a replacement/refund, or ask for you to return the products and reimburse you for the cost of returning it plus the required refund.

We are extremely sorry if your order was damaged in the delivery process. Please contact our sales team ASAP to report the damage

We understand that sometimes the products you order may not be as expected, or no longer required. Please always contact us before returning any goods so we can advise and arrange a collection service if required.

Please get in contact with our sales team as soon as possible, as your order may have already been processed and scheduled for deliver / dispatch.

Depending on the size or type of products you wish to return, the return address may vary. Please contact our sales team so they can advise on the return process and any necessary details.

Orders paid for using a debit or credit card usually take around 3-5 working days to appear in your account. Bank transfer payments take between 1-3 working days for the funds to be refunded to your account. PayPal transactions are usually instantaneous, or within the hour.